Diversity & Inclusion

Disability Training Shows Crewmembers What’s at Stake

In 2016, crewmembers felt the true impact of their service through Air Carrier Access Act (ACAA) training sessions on disability seating, onboard wheelchair stowage, and preboarding. This training underscored how a disabled customer’s safety is bound up with the safety of their equipment. We’re working on procedures for new straps that better secure wheelchairs in overhead bins.

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